Privacy Policy

Last updated: August 2026

Jade Research Services Ltd respects your privacy and is committed to protecting the personal information you provide when using this website.

This Privacy Policy applies to the Jade Research Services website accessible through  www.jaderesearchservices.com and www.carolinemansfield.com, where both domains provide access to the same website and services.

It explains what personal information we may collect through the website, why we collect it, how it may be used and the rights you have in relation to your information.

Information we collect

When you contact us through the website enquiry form, we may collect:

• your name;
• your email address;
• your telephone number; and
• any information you choose to include in your enquiry or message.

Please do not include sensitive medical or health information in the website contact form unless it is necessary for your enquiry.

Health information is treated as special-category personal data under UK data-protection law and requires additional safeguards.

How we use your information

Information submitted through the contact form is used to:

• receive and review your enquiry;
• respond to you;
• communicate with you regarding your enquiry; and
• undertake any reasonable follow-up correspondence that you have requested or would reasonably expect.

Information submitted through the contact form is not used for marketing purposes unless you have separately chosen to receive marketing communications.

We do not sell your personal information.

Our lawful basis for using your information

For ordinary enquiries, we generally process your name, email address, telephone number and correspondence on the basis of our legitimate interests in receiving, managing and responding to enquiries submitted to us.

Where your enquiry relates to potentially entering into an agreement for services, processing may also be necessary in order to take steps at your request before entering into a contract.

UK data-protection law requires organisations to identify an appropriate lawful basis for processing personal information.

Information you include voluntarily

You are responsible for the information you choose to include within the free-text section of an enquiry.

Please avoid providing unnecessary confidential, medical or other sensitive personal information through the general website contact form.

If an enquiry contains health or other special-category information, it will be handled with appropriate care and will not be used for unrelated purposes. Special-category information is subject to additional requirements under UK GDPR.

Sharing your information

We do not sell or trade personal information submitted through the website.

Information may be processed by service providers that support the operation of the website, email or other necessary technical services. Such providers may process information only where required to provide those services or where otherwise permitted or required by law.

Personal information may also be disclosed where there is a legal obligation to do so.

How long we keep your information

We retain enquiry information only for as long as reasonably necessary to respond to your enquiry, manage any relevant follow-up correspondence and meet any applicable legal or administrative requirements.

Information that is no longer required will be deleted or securely disposed of as appropriate.

UK data-protection law does not prescribe one universal retention period; information should instead be kept only for as long as it is genuinely required for the purpose for which it was collected.

Keeping your information secure

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based method of communication or electronic storage can be guaranteed to be completely secure.

Your data-protection rights

Depending on the circumstances, UK data-protection law gives you rights relating to your personal information. These may include the right to:

• request access to personal information held about you;
• request correction of inaccurate information;
• request deletion of your information in certain circumstances;
• request restriction of processing in certain circumstances; and
• object to certain uses of your personal information.

Where processing is based on consent, you may also withdraw that consent where applicable.

The precise rights available can depend upon the lawful basis on which information is being processed.

Cookies

This website may use cookies and similar technologies necessary for its operation and, where applicable, additional technologies associated with website functionality or third-party services.

Further information is provided in our Cookie Policy.

Contact

If you have a question about this Privacy Policy, the personal information held about you, or wish to exercise a data-protection right, please contact:

Jade Research Services Ltd

www.jaderesearchservices.com / www.carolinemansfield.com

Email:  caroline@jaderesearchservices.com

Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to address your concern.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.